Being able to contact your cloud web hosting provider whenever you have any sort of questions or encounter any troubles is very important and how fast they will answer back and take action is essential, particularly if your website is business-oriented, as longer downtime often means losing prospective customers. The support options are usually an easy way to identify actual providers from resellers. The second in most cases respond just to e-mails or support tickets and you'll have to wait for a day or maybe more in order to get a response. If the trouble requires a few responses, you'll end up losing a few days so as to get a simple problem resolved. When you use an authentic and reliable hosting provider, you'll be in a position to contact the support anytime and receive an instant response no matter what the issue or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Web Hosting

All of our Linux cloud web hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our website hosting services before you make a purchase or you are a current client and you have any question or a difficulty, you can contact us any time, including holidays and weekends. We have many channels to get in touch with us - a couple of telephone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical issues or any matters that require longer time to research and handle. Unlike a number of other website hosting providers, our trouble tickets feature a guaranteed max response time of only one hour, so regardless of what your issue is, it will be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you purchase a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and general queries. Our representatives will assist you to pick the right plan or supply you with details about our servers, to verify whether the system requirements for your websites are met. If you are an existing customer, you can also get in touch with us via email or via our ticketing system, which is accessible from the Hepsia hosting Control Panel. We warrant that when you use any of these two methods of correspondence, you'll receive a reply within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the hosting services of other service providers, even big ones, you'll be able to compare the reply time considering that it usually takes a full day for them to address a ticket.

24/7 Customer Support in VPS

When using our VPS, you will never need to wait for more than 1 hour in order to get help for any kind of difficulty that you could encounter regarding the server or the software that comes pre-installed with it. We warrant this short answer time for all the tickets that you open via your billing Control Panel or emails which you send to our tech support team. In addition, we have local telephone numbers in a number of countries around the world and a live chat service where we can easily assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the numerous ways of communication, so no matter what your question or issue is, there is always someone to help you out right away. In the event that you need assistance with third-party software, which you cannot install or which gives you problems, you are able to take full advantage of the Managed Services upgrade package that we offer for all the VPS plans.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server plans that we supply include 24/7 support via various means of communication and with a one-hour max answer time guarantee. If you want to find out more about the plans or you have some billing or general questions, you are able to phone one of the local numbers that we have around the globe or you can use our live chat support and talk to a live representative. For solely technical problems which need some help from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an email, since all these channels are more appropriate to monitor a given matter. The reply time for them rarely exceeds half an hour, so you can forget about waiting for a whole day in order to get assistance. The support service is available for all of the server-related matters, and the pre-installed software. In case you need support for third-party applications, you can consider ordering the Managed Services upgrade that we supply for all of the packages.