If you’ve ordered a web hosting plan and you have some questions connected to a specific feature/function, or if you’ve bumped into a certain complication and you require help, you should be able to contact the respective support team. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, since the fastest way to fix a problem most often is to submit a ticket. This communication method makes the replies sent by both sides simple to track and allows the technical support staff representatives to escalate the issue in the event that, for instance, an administrator must interfere. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you will have to use at least 2 separate accounts to contact the support staff and to actually manage the hosting space. Non-stop logging in and out of different accounts could be a drag, not to mention the fact that it requires quite a while for the majority of web hosting providers to answer ticket requests.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we’re using for our Linux cloud web hosting is not separate from the hosting account. It’s included in our full-featured Hepsia Control Panel and you’ll be able to visit it at any time with only a couple of clicks of the mouse, without needing to leave your hosting account. The ticketing system offers a quick-search box, so you can track down virtually any support ticket that you’ve sent in the past, if needed. On top of that, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to deal with a given issue even before you send a ticket. The response time is maximum one hour, which means that you can get quick assistance whenever you need it and in case our technical support team suggests that you do something in your hosting account, you can do it on the spur of the moment without needing to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you wish to touch base with our client service staff members, you will be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different support platform like you’ll have to do with most web hosting providers out there. Our integrated trouble ticket system will enable you to send a new ticket with ease and to browse through older tickets using a clever search box. Besides, you will be able to read the relevant knowledgebase articles that our system will offer you in accordance with the category that you pick for your new ticket. You can perform all of the aforementioned operations without signing out of your Control Panel at any time, so in case you run into any difficulty or have a query, you can contact our technicians and resolve the problem in question in no more than 60 minutes using one platform.